Privacy Policy

About Us

RepCard, LLC (together with its subsidiaries, "RepCard", "us", "we", "our", or "ours") is a leading provider of online and mobile device tools for small and medium businesses, nonprofits, and other organizations to connect with their contacts or customers through SMS/MMS and e-mail marketing, social media, and more. We collectively refer to the products and services that are ordered by our Users and/or made available through the RepCard platform (the "Platform") through the website found at https://www.repcard.com (the "Site"), as well as the mobile application version of the Site (the "App"), as the "Services."

Personal information and other data submitted by or on behalf of a user of the Services, including contact lists (which may include email addresses and other information for a user's contacts) and content (including the content of a user's campaigns) (collectively, "User Data"), belongs to and is controlled by our Users (as defined below). RepCard does not process User Data except as provided in our online user agreements with our users. We are not responsible for the privacy or data security practices of our Users, including with respect to the personal information they collect or upload to our Services.

Information Covered by This Privacy Policy

This Privacy Policy provides details about our practices relating to personal information collected from or about users of the Services and others (collectively, our "Users", "you", or "your"). It describes how your personal information is collected, used and shared by us in the course of operating the Site, the App, the Platform, and providing our Services.

The User Data that we handle on behalf of our Users is not collected on the Site but, rather, through Users' independent use of the Platform. For example, our Users may use the Platform to encourage their customers or contacts to sign up for promotions or offers sent by SMS/text message. E-mails which may be sent from the Platform may include single pixel gifs, also known as web beacons, which contain unique identifiers that enable us and our Users to recognize when their contacts have opened an e-mail or clicked certain links. These technologies record each customer or contact's email address, IP address, date, and time associated with each open and click for a SMS/texting or email campaign.

THIS PRIVACY POLICY ONLY APPLIES TO OUR USERS' PERSONAL INFORMATION. IT DOES NOT APPLY TO ANY OF OUR USERS' CUSTOMERS' OR CONTACTS' PERSONAL INFORMATION INCLUDED IN THE USER DATA. WHEN WE RECEIVE OUR USERS' CONTACTS' PERSONAL INFORMATION FROM OUR USERS, WE ARE ACTING IN THE ROLE OF A PROCESSOR OR SERVICE PROVIDER ONLY.

Information We Collect From You

Information You Provide to Us

We collect the following information from you when you provide it to us:

• Information you provide prior to any registration process, such as your contact information when you provide it to us on any web form or to sign up for other service offered by us;
• Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry);
• Information you provide, when you call or email us (for support or otherwise) or when you use our products or services;
• Payment information, including credit card data that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services;
• Information you provide to us at trade shows, meetings, or other events;
• Information you provide to us at seminars or webinars; and
• Information you provide to us in surveys.

Information We Collect About Your Usage and Devices

We collect data relating to your online activity through the Site, the App, and Services, including the following:

• IP address;
• Browser type and version;
• Type of device you use, operating system version, and device identifier;
• Geographic location;
• Pages you view;
• How you got to our Services and any links you click on to leave our Services;
• When you update your information, communicate with us, or order new Services;
• Metadata about your use of our Services and emails we send to you (including clicks and opens);
• Metadata about how your customers, contacts, and users interact with the Services we provide you;
• Your interactions with any videos we offer;
• Issues you encounter requiring our support or assistance; and
• Any device or other method of communication you use to interact with the Services.

Information We Acquire from Social Media

We may collect information from third party social networking sites, including information that they provide to us if you use your credentials at such social networking sites to register for or log into our Services (such as your name and email address to pre-populate our sign-up form). The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site.

Information We Acquire from Other Sources

We also collect the following information from other sources:

• Information you provide to our partners or affiliates;
• Information that is publicly available; and
• Information you consent to us receiving from third parties.

How We Use Your Information

We use the information we collect for the following business and commercial purposes:

• To provide the requested Services to you;
• To provide you with useful content;
• To ensure the proper functioning of our Services and the Platform;
• To offer, operate, evaluate and improve our Services, the Platform, and our business;
• To provide you with requested information or technical support;
• To facilitate your movement through the Site, App, or other use of our Services;
• To do a better job of advertising and marketing our Services (subject to your consent where required by applicable law);
• To advertise and market third party products and services (subject to your consent where required by applicable law);
• To diagnose problems with our servers or our Services;
• In connection with our security and compliance programs;
• To administer the Site and App;
• To communicate with you;
• To target current or prospective Users with our products or Services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law);
• To assist us in offering you a personalized experience or otherwise tailor our Services to you.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services. We also use recorded telephone conversations for quality control purposes, to train our employees and for our records.

Sharing of Information

We will only share certain personal information with:

• Other members of the RepCard corporate family;
• Our partners;
• Third-party service providers and vendors;
• In connection with a sale, merger, acquisition or corporate reorganization;
• Authorized users within your organization; and
• Legal or regulatory authorities and other relevant third parties for legal reasons.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained from any third parties.

Sharing Within the RepCard Corporate Family

We occasionally share business contact or other information about our Users with other members of the RepCard corporate family to improve our products and services and so that we may better provide you with information about our offers, services or products that may be of interest to you.

Sharing with Partners

The information we share with our partners includes your name, email address, telephone number, and other information enabling our partners to assist you in using our Services. Our partners may use cookies, web beacons, pixels, tags and other similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising, please email support@repcard.com.

Sharing with Service Providers and Vendors

The categories of service providers we share your personal information with include:

• Cloud hosting services;
• Analytics services;
• Marketing and advertising services;
• Advertising networks;
• User relationship management services;
• User support services;
• Software services;
• E-commerce services;
• Professional services;
• Fraud detection and deterrence services;
• Storage services;
• Search engine optimization services; and
• Information technology services.

Corporate Reorganizations

We will disclose and transfer your information to third parties in the event that we sell, buy, transfer, merge, consolidate or reorganize any part(s) of our business, or merge with, acquire, or are acquired by, or form a joint venture or partnership with, any other business. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.

Legal Process

If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, public authorities (including to meet national security or law enforcement requirements), and other relevant third parties.

Security

The transmission of information via the Internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services, SMS/text, or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

When we collect financial account information, such as credit card numbers handled by our third-party payment processor (e.g Stripe), we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.

Tracking Technologies

We use cookies, web beacons, pixels, tags, scripts and other similar technologies ("Tracking Technologies") in the course of our business.

Choice/Opt-Out Marketing Communications

E-Mail

You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at support@repcard.com. Some communications from us are considered transactional or service communications. You must cancel your accounts for all Services if you do not wish to receive any transactional or service communications from us.

Phone/SMS/Text

If you do not want to receive marketing calls by phone or SMS/text, you may contact customer support and indicate your preference to us, or opt-out by following the applicable instructions contained in the SMS/text (e.g., replying "STOP"). You understand that you do not need to agree to receive automated marketing phone calls or text messages from us in order to register for or use the Services.

Retention of Personal Information

We retain your personal information to provide Services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven (7) years following the later of (i) the date on which you terminate your use of the Services or (ii) May 25, 2018, unless we are otherwise required by law or regulation to retain your personal information for longer.

Your Right to Control How Your Personal Information Is Used

You have the right to make requests regarding your personal information. You can:

• Ask us to update or correct personal information if it is inaccurate;
• Request that we transfer some or all of your personal information to you or a third party (whenever it is technically feasible to do so);
• Make choices about receiving marketing communications; and
• Withdraw your consent to process your personal information at any time in circumstances where we are relying on your consent as our basis for processing.

To exercise any of your rights, please send an email to support@repcard.com.

Addendum for California Users

The following Addendum for California Users supplements the information contained in this Privacy Policy and applies solely to residents of California.

Information We Collect as a Business Under the CCPA

We collect personal information, meaning information that identifies, relates to, references, describes, or is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or device. For the purposes of this Addendum, personal information does not include publicly available information from government records, or de-identified, aggregated or anonymized information.

In the last 12 months, we have collected the following categories of personal information:

• Identifiers: Name, address, phone number, email address, or other similar identifiers.
• Commercial Information: Products or services purchased and information relating to your use of our Services.
• Internet/Network Information: IP address, browser, or device information.
• Other Personal Information: Information you provide when you register for or attend an event, interact with us through social media, or provide comments and opinions.
• Inferences: Information generated from your use of the RepCard Site or App reflecting predictions about your interests and preferences.

Your California Privacy Rights

As a California resident, you may be able to exercise the following rights:

• The Right to Know: You have the right to request information about the personal information we have collected and disclosed about you in the last 12 months.
• The Right to Request Deletion: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• The Right to Opt Out of the Sale of your Personal Information: You have the right to direct us not to sell personal information we have collected about you to third parties.
• The Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising these rights.

To exercise your California Consumer Rights, please submit a request to us by:

• Sending an email to support@repcard.com; or
• Calling (602) 777-4030

If you'd like to opt-out of the sale of personal information, please send an email to support@repcard.com with the subject line: Do Not Sell My Info

Residents of the EU, EEA, UK and Switzerland

Where the GDPR or related data protection laws apply, you may:

• Ask whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
• Request that we delete the personal information we hold about you in certain limited circumstances.
• Request that we stop processing the personal information we hold about you.
• Request that your personal data be provided to you or another organization in a structured, commonly used and machine-readable format, in certain limited circumstances.
• Object to our processing of data about you, including in relation to processing your personal data for marketing purposes.

Google API Services User Data Policy

RepCard app complies with the Google API Services User Data Policy, including Limited Use requirements. RepCard's use and transfer of information received from Google APIs adhere to these policies.

Third Party Links

Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.

Minors

Neither the Site, App, nor any of our other Services are directed to persons under 18. We do not knowingly collect personal information from minors under the age of 18. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us at once, and we will take all commercially reasonable steps to remove any such information as soon as practicable.

Notification of Changes

We reserve the right to modify this Privacy Policy at any time, so please visit this page to review it frequently. If we decide to change this Privacy Policy in any material way, we may notify you here, by e-mail, or by means of a notice on the Site. In all cases, your continued access or use of any of the Services constitutes your acceptance to any such changes and Privacy Policy version in effect at the time of such access or use.

Contact Us

If you have any questions about this Privacy Policy or our data handling practices, or you wish to make a complaint, you may contact us at:

RepCard, LLC
3820 East Main St.
Suite 2
Mesa, Arizona 85205

E-mail: support@repcard.com

Cookies & Advertising

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.